11月20日，特斯拉仅因一位车主对安全带脱落的投诉，向包括中国车主在内的全球十万辆Model S车主发出一份邮件通知，对全部9万辆Model S型轿车实施召回，这也是该公司史上规模较大的一次汽车召回。
特斯拉认为，召回、检测可以确保此情形不存在于到目前为止生产出来的近十万辆Model S中的任何车辆。尽管没有任何证据表明该隐患的存在，特斯拉相信本次召回可以确保Model S车主的绝对安全。
In December 22, 2015, the General Administration of quality inspection officially announced the measures for the implementation of the regulations for the management of defective automobile products recall (hereinafter referred to as the method), which will be formally implemented in January 1, 2016.
The number of recalls has become the latest energy vehicle in recent years.
In December 21st, Yan Fengmin, director of the law enforcement supervision department of the General Administration of quality inspection (QSIQ), said at a press conference held by the General Administration of quality inspection (QSIQ) that as of December 18, 2015, a total of 76 enterprises had carried out 226 auto recalls, involving 5 million 548 thousand and 500 defective cars, and the number and number of recalls increased by 29% and 17% respectively. Among them, the auto enterprises were affected by the General Administration of quality inspection (QSIQ) defect investigation for 81 times, up 170% from the same period last year, involving 3 million 522 thousand and 300 defective cars, up 18% from the same period last year, accounting for 64% of the total number of recalls.
While the overall number of car recalls is high, the recall of domestic independent brands is rare. According to the rough statistics of the recall information of the office of the General Administration of quality inspection (QSIQ), as of December 18, 2015, the total recall of domestic independent brands was about 760 thousand, accounting for about 13% of the total recall. In the number of recall, the recall number of domestic independent brands was about 14 times, accounting for about 6% of the total recall.
In the field of new energy vehicles, there is no case of public recall of electric vehicles in China.
However, the reporters from the China electric vehicle network have learned from some electric car owners that not all electric vehicles have no hidden dangers, but usually the car companies are not willing to make the recall public, more inclined to use the "secret recall" means: directly connected by customer service to buy the owners of the related models, or Directly extend the warranty to the vehicle with quality problems instead of recall.
The system will be improved: the main body of producers' defective vehicle recall responsibility.
In this release of the "measures", the third article clearly stipulates that the auto product producer is the recalling subject of defective automobile products, that is to say, the producer will be the first responsible person for the recall from next year.
This further requires that the domestic independent brands need to get rid of the "heart shadow" of the recall, actively take the responsibility of recall, and can not carry out the secret recalls.
The "measures" stipulates that the producers should immediately stop producing, selling and importing defective automobile products and carrying out a recall after investigation and analysis, and the producers, after investigation and analysis, that the automobile products have no defects, should explain the analysis process, method and wind in the results of the investigation and analysis. Risk assessment and analysis conclusions.
In addition, the "measures" made clear requirements for the producer information collection and analysis report obligations, self-carried defects survey, the supervision of the competent department, the producer objection appeal, the record recalling plan, and the recall summary report.
Secondly, it also stipulates the two level supervision mode of QSIQ and provincial quality inspection department, and emphasizes the related responsibilities of the provincial quality inspection department to supervise the recall of automobile products in the administrative region.
Experience of the recall of BMW and Tesla
Recall is the responsibility of vehicle enterprises to consumers. It should not only focus on short-term losses caused by active recall of vehicles. There is no need to hide in the recalls.
There are a lot of experience and lessons in the international past recalls for reference to the domestic new energy auto enterprises. There are two mistakes especially: one is that the car enterprises refuse to communicate and the recall attitude is not active; two is to adopt the "patch" recall, not to carefully check the root of the problem but to make some surface articles.
On the 22 day of this month, according to foreign media reports, the German luxury car maker BMW was unable to recall more than 3 million Mini Coopers in time, and received a fine of US $40 million from the national highway traffic safety administration. BMW is the first big mistake in the recall process: it is not active. This shows that passive response to recall can not solve the problem, but will create new scandals.
In view of this year's massive recall, Tesla's overall impact is still positive.
In November 20th, Tesla sent a message to one hundred thousand Model S owners worldwide, including Chinese owners, for a complaint from a car owner on the seatbelt, the recall of all 90 thousand Model S cars, the largest car recall in the history of the company.
Tesla believes that recall and testing can ensure that this situation does not exist in any of the nearly one hundred thousand Model S produced so far. Although there is no evidence of this hidden danger, Tesla believes that this recall can ensure the absolute safety of Model S owners.
This kind of responsible behavior actually makes the owner of Tesla's good feeling no increase, one car owner said in an interview: "because Tesla has fewer products, it is still not sure whether it is a product design defect, or a case, the way Tesla takes global call back and inspection. The performance of corporate responsibility does not affect my brand preference for Tesla. "
Promotion of new energy vehicles in 13th Five-Year should be more active in responding to recall.
This month, the Ministry of finance, the Ministry of science and technology, the Ministry of industry and information, the national development and Reform Commission and the five Department of the National Energy Administration issued the "13th Five-Year" new energy vehicle charging facilities and the promotion of new energy vehicles.